Monday, January 25, 2016
Customer Service Tip of the Day
Don't say "I can't" in response to a customer's request. Instead say "What I can do for you is...."
Saturday, January 23, 2016
Customer Service Tip of the Day
Keep a note with your phone number and hours taped to your monitor. You want to give these out to customers so they know how and when to reach you. This will make the information easy to find!
Friday, January 22, 2016
Customer Service Tip of the Day
Write down goals you have for yourself-both daily and long term. Having clear aspirations will keep you on track!
Thursday, January 21, 2016
Customer Service Tip of the Day
Mention the customer's name numerous times during the call. This will create a more personalized experience for them.
Wednesday, January 20, 2016
Customer Service Tip of the Day
Want to know what will make your customers happy? The best thing you can do is ask them. You might be surprised what you learn!
Tuesday, January 19, 2016
Customer Service Tip of the Day
Speak slowly. Speaking too fast results in miscommunication and wastes time if you have to repeat yourself.
Monday, January 18, 2016
Customer Service Tip of the Day
Give customers numerous options on how the problem can be fixed. Customers don't like to be forced into one solution.
Sunday, January 17, 2016
Customer Service Tip of the Day
Use humor appropriately. Avoid using sarcastic or ironic phrases. Follow the customer's lead and only speak in a joking manner if the customer initiates it first.
Saturday, January 16, 2016
Customer Service Tip of the Day
Say "please" often. "Can I have your order number please?" sounds much better than "Can I have your order number."
Friday, January 15, 2016
Customer Service Tip of the Day
Give a final offer to help: "Is there anything else I can help you with today?"
Thursday, January 14, 2016
Customer Service Tip of the Day
Put a smile on your face before you answer each call. Your callers will hear the smile in your voice and react more positively to you.
Wednesday, January 13, 2016
Customer Service Tip of the Day
"Sticks & stones may break my bones but words can never hurt me." When dealing with angry customers just remember, they cannot reach through the phone and physically hurt you!
Tuesday, January 12, 2016
Customer Service Tip of the Day
If you need to transfer a caller to someone else, stay on the line until the correct person picks up. There is nothing worst than being transferred to hold music!
Monday, January 11, 2016
Customer Service Tip of the Day
Let customers vent their frustrations. Sometimes all they want is someone to listen to their concerns.
Sunday, January 10, 2016
Customer Service Tip of the Day
When dealing with a customer who is swearing calmy say "I really want to help you, but I'm going to have to ask you to stop swearing." This will get most people to stop.
Saturday, January 9, 2016
Customer Service Tip of the Day
Mirror the customer's speed of speech. Don't try to make a slow talker speed up or try to slow down someone who talks fast.
Friday, January 8, 2016
Customer Service Tip of the Day
Don't stop at the minimum; always aim to go above and beyond the customer's expectations!
Thursday, January 7, 2016
Customer Service Tip of the Day
Always put yourself in your customer's shoes. How would you perceive your interaction with customer service? If you don't feel "wowed" it is time to re-evaluate!
Wednesday, January 6, 2016
Customer Service Tip of the Day
Most of your competition spend their days looking forward to those rare moments when everything goes right. Imagine how much leverage you have if you spend your time maximizing those common moments when it doesn’t.
– Seth GodinTuesday, January 5, 2016
Customer Service Tip of the Day
If the customer repeatedly turns down your proposed resolution, ask them what kind of fix they want. "What kind of resolution would make you happy?"
Monday, January 4, 2016
Customer Service Tip of the Day
Make small talk with customers to put them at ease. Stick to "safe" topics such as the weather and avoid things like politics and religion.
Sunday, January 3, 2016
Customer Service Tip of the Day
Say I'm sorry in various ways: I'm so sorry to hear that, I'm sorry that happened, I apologize, I'm sorry that we missed the mark."
Saturday, January 2, 2016
Customer Service Tip of the Day
Remember to use proper etiquette when emailing customers. Check out some tips at: http://thecustomercarecorner.blogspot.com/2011/12/email-etiquette-tips.html
Friday, January 1, 2016
Customer Service Tip of the Day
Take advice from Walt Disney: Do what you do so well that they will want to see it again and bring their friends.
WALT DISNEY
WALT DISNEY
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