Saturday, September 26, 2015
Customer Service Tip of the Day
Always give the customer your name and contact information. This will save time if they have to call back.
Friday, September 25, 2015
Customer Service Tip of the Day
Use agreeing words to show the customer you’re listening. Saying things such as "yes, I see, okay, sure, uh-huh" are good words to show you're engaged in the conversation.
Thursday, September 24, 2015
Customer Service Tip of the Day
Give a final offer to help: "Is there anything else I can help you with today?"
Wednesday, September 23, 2015
Tuesday, September 22, 2015
Monday, September 21, 2015
Customer Service Tip of the Day
Let customers vent their frustrations. Sometimes all they want is someone to listen to their concerns.
Sunday, September 20, 2015
Customer Service Tip of the Day
Give customers numerous options on how the problem can be fixed. Customers don't like to be forced into one solution.
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