Saturday, October 10, 2015
Customer Service Tip of the Day
At the end of each call, recap the plan of action to the customer. This will ensure you are both on the same page.
Friday, October 9, 2015
Customer Service Tip of the Day
| Ask permission before putting callers on hold--it makes them feel like they are in control. |
Thursday, October 8, 2015
Customer Service Tip of the Day
Before hanging up, ask the customer if they have any final questions. This gives them the opportunity to clarify any concerns and will prevent them from having to call back.
Wednesday, October 7, 2015
Customer Service Tip of the Day
Address the customer by Mr. or Ms. unless they request otherwise. It helps maintain a professional manner.
Tuesday, October 6, 2015
Customer Service Tip of the Day
Speak slowly. Speaking too fast results in miscommunication and wastes time if you have to repeat yourself.
Monday, October 5, 2015
Customer Service Tip of the Day
Mention the customer's name numerous times during the call. This will create a more personalized experience for them.
Sunday, October 4, 2015
Customer Service Tip of the Day
Tell the customer approximately how long their hold time will be. For example, "do you mind if I put you on hold for 1-2 minutes?"
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