The Customer Care Corner

Sunday, November 8, 2015

Read up on customer service related books to keep your mind fresh and learn new ideas.

Tell customers why things occurred. People won't want to hear excuses, but they do want an explanation.

Recap the plan of actions to clear up any last minute concerns. "To recap, this is what we are going to do."

Say "please" often. "Can I have your order number please?" sounds much better than "Can I have your order number."

Set daily goals to keep yourself on track. "By 10 am I will call back all of the customers who left me voicemails last night."

Be open to unusual solutions. Just because it hasn't been done before doesn't mean it won't work!

Don't take it personally. The customer has a problem with their product or service, not specifically with you.