Thursday, January 7, 2016
Customer Service Tip of the Day
Always put yourself in your customer's shoes. How would you perceive your interaction with customer service? If you don't feel "wowed" it is time to re-evaluate!
Wednesday, January 6, 2016
Customer Service Tip of the Day
Most of your competition spend their days looking forward to those rare moments when everything goes right. Imagine how much leverage you have if you spend your time maximizing those common moments when it doesn’t.
– Seth GodinTuesday, January 5, 2016
Customer Service Tip of the Day
If the customer repeatedly turns down your proposed resolution, ask them what kind of fix they want. "What kind of resolution would make you happy?"
Monday, January 4, 2016
Customer Service Tip of the Day
Make small talk with customers to put them at ease. Stick to "safe" topics such as the weather and avoid things like politics and religion.
Sunday, January 3, 2016
Customer Service Tip of the Day
Say I'm sorry in various ways: I'm so sorry to hear that, I'm sorry that happened, I apologize, I'm sorry that we missed the mark."
Saturday, January 2, 2016
Customer Service Tip of the Day
Remember to use proper etiquette when emailing customers. Check out some tips at: http://thecustomercarecorner.blogspot.com/2011/12/email-etiquette-tips.html
Friday, January 1, 2016
Customer Service Tip of the Day
Take advice from Walt Disney: Do what you do so well that they will want to see it again and bring their friends.
WALT DISNEY
WALT DISNEY
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