Thursday, January 21, 2016
Customer Service Tip of the Day
Mention the customer's name numerous times during the call. This will create a more personalized experience for them.
Wednesday, January 20, 2016
Customer Service Tip of the Day
Want to know what will make your customers happy? The best thing you can do is ask them. You might be surprised what you learn!
Tuesday, January 19, 2016
Customer Service Tip of the Day
Speak slowly. Speaking too fast results in miscommunication and wastes time if you have to repeat yourself.
Monday, January 18, 2016
Customer Service Tip of the Day
Give customers numerous options on how the problem can be fixed. Customers don't like to be forced into one solution.
Sunday, January 17, 2016
Customer Service Tip of the Day
Use humor appropriately. Avoid using sarcastic or ironic phrases. Follow the customer's lead and only speak in a joking manner if the customer initiates it first.
Saturday, January 16, 2016
Customer Service Tip of the Day
Say "please" often. "Can I have your order number please?" sounds much better than "Can I have your order number."
Friday, January 15, 2016
Customer Service Tip of the Day
Give a final offer to help: "Is there anything else I can help you with today?"
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