Customer Service Tip of the Day

Never deliver bad news via email.
The customer cannot tell your tone, hear the sincerity in your voice when you apologize, or have a chance to air their concerns. Do not be tempted to hide behind an electronic front. Call the customer and use your excellent customer service skills to smooth over the situation. It probably is not as bad as you imagine it to be.

Customer Service Tip of the Day

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
Jeff Bezos, CEO Amazon.com

Customer Service Tip of the Day

Answer the phone as quickly as possible.  Aim for 1-3 rings.  No one wants to be kept waiting!

Customer Service Tip of the Day

Say "my pleasure" instead of "no problem."  When you say no problem, customers hear the word "no" and have a subtle bad reaction to it.

Customer Service Tip of the Day

Pay attention to your customers.  They will be able to tell if you are distracted or doing something else besides listening to them!

Customer Service Tip of the Day

Keep your keyboard away from the phone receiver.  Customer's don't like to hear typing while they are talking to you.

Uplifting Customer Service Stories

As a customer service representative it's easy to get stuck in a rut of thinking negative thoughts. Day after day you hear dreadful stories of horrible customers and before you know it you are reminiscing about all the bad things you've heard.

Here's a great uplifting article from Help Scout. Check out these remarkable customer service stories.

Now let's start spreading these stories instead of the negative ones!

https://www.helpscout.net/blog/remarkable-customer-service/