Sunday, January 17, 2016
Customer Service Tip of the Day
Use humor appropriately. Avoid using sarcastic or ironic phrases. Follow the customer's lead and only speak in a joking manner if the customer initiates it first.
Saturday, January 16, 2016
Customer Service Tip of the Day
Say "please" often. "Can I have your order number please?" sounds much better than "Can I have your order number."
Friday, January 15, 2016
Customer Service Tip of the Day
Give a final offer to help: "Is there anything else I can help you with today?"
Thursday, January 14, 2016
Customer Service Tip of the Day
Put a smile on your face before you answer each call. Your callers will hear the smile in your voice and react more positively to you.
Wednesday, January 13, 2016
Customer Service Tip of the Day
"Sticks & stones may break my bones but words can never hurt me." When dealing with angry customers just remember, they cannot reach through the phone and physically hurt you!
Tuesday, January 12, 2016
Customer Service Tip of the Day
If you need to transfer a caller to someone else, stay on the line until the correct person picks up. There is nothing worst than being transferred to hold music!
Monday, January 11, 2016
Customer Service Tip of the Day
Let customers vent their frustrations. Sometimes all they want is someone to listen to their concerns.
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