Monday, January 25, 2016
Customer Service Tip of the Day
Don't say "I can't" in response to a customer's request. Instead say "What I can do for you is...."
Saturday, January 23, 2016
Customer Service Tip of the Day
Keep a note with your phone number and hours taped to your monitor. You want to give these out to customers so they know how and when to reach you. This will make the information easy to find!
Friday, January 22, 2016
Customer Service Tip of the Day
Write down goals you have for yourself-both daily and long term. Having clear aspirations will keep you on track!
Thursday, January 21, 2016
Customer Service Tip of the Day
Mention the customer's name numerous times during the call. This will create a more personalized experience for them.
Wednesday, January 20, 2016
Customer Service Tip of the Day
Want to know what will make your customers happy? The best thing you can do is ask them. You might be surprised what you learn!
Tuesday, January 19, 2016
Customer Service Tip of the Day
Speak slowly. Speaking too fast results in miscommunication and wastes time if you have to repeat yourself.
Monday, January 18, 2016
Customer Service Tip of the Day
Give customers numerous options on how the problem can be fixed. Customers don't like to be forced into one solution.
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