Thursday, January 14, 2016
Customer Service Tip of the Day
Put a smile on your face before you answer each call. Your callers will hear the smile in your voice and react more positively to you.
Wednesday, January 13, 2016
Customer Service Tip of the Day
"Sticks & stones may break my bones but words can never hurt me." When dealing with angry customers just remember, they cannot reach through the phone and physically hurt you!
Tuesday, January 12, 2016
Customer Service Tip of the Day
If you need to transfer a caller to someone else, stay on the line until the correct person picks up. There is nothing worst than being transferred to hold music!
Monday, January 11, 2016
Customer Service Tip of the Day
Let customers vent their frustrations. Sometimes all they want is someone to listen to their concerns.
Sunday, January 10, 2016
Customer Service Tip of the Day
When dealing with a customer who is swearing calmy say "I really want to help you, but I'm going to have to ask you to stop swearing." This will get most people to stop.
Saturday, January 9, 2016
Customer Service Tip of the Day
Mirror the customer's speed of speech. Don't try to make a slow talker speed up or try to slow down someone who talks fast.
Friday, January 8, 2016
Customer Service Tip of the Day
Don't stop at the minimum; always aim to go above and beyond the customer's expectations!
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